Hospitality managers have a million variables to monitor and control to ensure that guests receive the best possible treatment and have the highest level of service with the least amount of difficulty.  One way of achieving this goal is to implement a CMMS system.  CHT ’s CHIEF™ v5.0 is as powerful as it is easy to use, with the ability to manage multiple locations with hundreds of work orders a day, while allowing anyone required to use the system to quickly and efficiently complete a task.

The very first version of CHIEF was specifically written for Caesar’s Palace of Las Vegas back in the early eighties, and since that time has continued a long and successful relationship with the hospitality industry, with each successive update creating more powerful utilities, capabilities, and reports than before.

Guest Impression

To make a good impression, everything has to work right the first time.  The front gates, the revolving door, the HVAC, the elevators, every system and piece of your operation works together for the common goal of creating a pleasing experience for your guest. 

CHIEF 5.0 makes this easily possible with Automated Dispatching, Preventative Maintenance scheduling, Asset Tracking, and in-depth Reporting. 

The heart of a good facilities management program lies in Preventative Maintenance: fixing a problem before it becomes a problem.  By relying on manufacturer specifications and industry standards, your PM scheduling can be set up to automatically dispatch Work Orders for preset maintenance schedules.

Asset Tracking and in-depth Reporting work hand in hand to give you the most accurate picture possible of how well your facility is performing in meeting the needs of your guests. 

Guest Relationship

Building a relationship with your guests is vitally important.  Everything can’t go right all the time, and sometimes a greater measure of how well you’re doing is how well you respond when something does goes wrong.  If part of your HVAC fails, a water heater breaks, or even a light bulb burns out, quick and effective response to these problems will ultimately lead to the desired result.

CHIEF v5.0 addresses these issues by allowing system users to enter Quick Calls, which are Work Orders for unscheduled events.  There are many ways that Quick Calls can be entered into the system.

Quick Calls can be entered through the main application, either through CHIEFdesk or through CHIEFweb, allowing quick dispatching of personnel and material to correct any problems.
Field personnel also have the ability to enter Quick Calls for problems that they see while performing their tasks or inspections.  Most field Quick Calls will come from the CHIEFmobile suite of PDA’s or cell phone applications, allowing quick, easy, and detailed information to be input directly into the system by personnel on the scene.

CHIEFdial is the latest introduction for the hospitality industry, allowing non-maintenance personnel to enter requests or problems into the system directly through your current in-house phone system.  By simply picking up any in-house phone and dialing a set extension, specific information can be entered into the system from an automated list. 

Planning for the Unexpected

Every day, unexpected events occur; planning for these events can mean the difference between a disaster and an inconvenience.  Whether it’s a state visit or a hurricane that you’re preparing for, CHIEF v5.0 has the capability to store a series of events, so that by simply selecting the event that you’ve built, all of the Work Orders will be generated to ensure that every detail is attended to.

Add-ons and Interfaces

With a broad range of platforms, functionalities, and devices, a system that best fits your needs can be put in place and expanded as needed.  If you already have a guest management software that allows the entry of guest requests, CHT can create a custom interface that allows your guest management software and CHIEF v5.0 to communicate seamlessly, eliminating duplicated efforts and data input. 

 

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